Why didn't my trash get collected?

There are a variety of reasons that could be the cause of non-collection. Here are the most common: 

  • Too close to another item for automated truck to collect (must be three feet away from any other item) 
  • Must be out by 7 a.m. on your collection day (late set out)
  • Overloaded (more than 260 pounds in weight)
  • Overstuffed (lid not closed and trash would spill when lifted)
  • Opening of the trash container not facing the street
  • Have more containers than you are paying for (other containers not collected)
  • See tag left on container for other reasons

For additional information call Waste Management at 757-890-3780, or to report a miss please enter a service request in the Customer Service Request Portal.

Show All Answers

1. Who provides curbside trash collection in York County?
2. Who provides curbside recycling collection in York County?
3. What are the hours of operations for Waste Management?
4. How much does curbside garbage and recycling cost?
5. How much does it cost to bring trash or yard debris to Waste Management or the VPPSA facility?
6. Why didn't my trash get collected?
7. How does my trash get collected on a holiday?
8. May I put yard debris in my trash container?
9. How do I dispose of my trash when not collected?
10. My trash container is missing or damaged. What should I do?
11. Where can I dispose of paint?
12. What happens to the old computers I take to a collection event?
13. Can I put my tires out at the curb for pickup?
14. If I am a contractor bringing waste or yard debris from my residence, do I have to pay?
15. Why didn’t my recycling get picked up?
16. How do I request a trash and/or recycle container?
17. How do I schedule bulk pickup?
18. How do I discontinue trash service?
19. How do I get a second trash container? Is there a charge?
20. How do I get a second recycle container? Is there a charge?
21. What forms or payment are accepted to bring items to the dump? (For example: Cash, Check or Credit Card)
22. How do I get rid of my old television?
23. My propane tank is empty. What do I do with it?
24. How do I get rid of a mattress/box spring?